Car Warranty Robocall Scam Investigation

Call Pattern Analysis

Frequency: 3-5 calls daily for 2 weeks Times: 9 AM - 7 PM (avoiding too early/late) Caller ID: Various numbers, often local area codes Language: English with slight accent, automated then human

Call Transcript Analysis

Automated Message

"Hello, this is an important message about your vehicle's factory warranty. Our records indicate your warranty is about to expire. Press 1 to speak with a warranty specialist about extending your coverage. Press 2 to be removed from our list."

Live Operator Script

1. Greeting: "Thank you for holding, this is [generic name] with Vehicle Services Department"
2. Information Request:
   • Vehicle make, model, year
   • VIN number
   • Current mileage
   • Personal contact information
3. Pressure Tactics:
   • "This is your final notice"
   • "Special discount today only"
   • "Other customers in your area have already renewed"

Payment Request

• Amount: $1,200-$3,600 depending on vehicle
• Method: Credit card over phone
• "Benefits": Bumper-to-bumper coverage, roadside assistance

Investigation Findings

Number Analysis

• 15 different numbers used
• All VoIP, easily changed
• Spoofed to appear local
• Traceable to specific VoIP providers

Company Investigation

• No legitimate business registration
• Fake address provided (empty lot)
• Multiple business names used
• Connection to known scam networks

Victim Impact

Based on FTC reports:

• Average loss: $2,500
• Personal information compromised
• Difficult to cancel/get refunds
• Continued calls even after payment

Response Strategy

Immediate Actions

1. Call Handling:
   • Never press any numbers (confirms live number)
   • Block numbers individually
   • Use carrier call blocking features
2. Reporting:
   • FTC Do Not Call violations
   • FCC robocall complaints
   • State attorney general
   • Quiet-Report platform

Long-term Protection

1. Technology:
   • Enable STIR/SHAKEN on carrier account
   • Use call screening apps
   • Consider changing number if severe
2. Education:
   • Warned family members
   • Shared in community groups
   • Posted warning on social media

Legal Context

Violations Identified

1. Do Not Call Registry violations
2. Telephone Consumer Protection Act
3. State consumer protection laws
4. Potential wire fraud

Enforcement Actions

• FCC fines for similar operations: $225 million
• Multiple arrests in 2023
• International cooperation improving

Success Metrics

Calls Blocked: 42 over 2 weeks Information Protected: Personal & vehicle data Community Impact: Warned 50+ people Regulatory Action: Added to multiple investigations