Fake Tech Support Remote Access Quiet Report

Incident Details

Date: January 10, 2024 Time: 2:30 PM EST Duration: 45 minutes Method: Phone call + Remote desktop software

The Approach

1. Initial Contact: Unsolicited phone call claiming to be from "Microsoft Windows Support"
2. Claim: "Your computer is sending error reports to our servers indicating malware infection"
3. Urgency: "Immediate action required to prevent data loss and identity theft"

Technical Details

• Caller ID: Spoofed to show "Microsoft Corporation"
• Software Used: Asked to install AnyDesk remote access software
• Payment Method: Requested $199 via Bitcoin or gift cards
• Evidence Captured:
  • Call recording (state allows single-party consent)
  • Screenshots of remote session
  • Bitcoin wallet address provided

Red Flags Identified

1. Legitimate companies never make unsolicited support calls
2. Payment requested via cryptocurrency or gift cards
3. Pressure to act immediately without verification
4. Request for remote access to personal computer

Resolution

• Terminated call and blocked number
• Reported to FTC and IC3
• Ran full antivirus scan (no issues found)
• Changed all passwords as precaution

Impact Assessment

Potential Loss Prevented: $199 + possible identity theft Time Invested: 2 hours (call + reporting) Emotional Impact: Moderate stress, but empowered by taking action

Recommendations

1. Never grant remote access to unsolicited callers
2. Use call screening features
3. Report all incidents to multiple authorities
4. Educate family members, especially elderly relatives